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Office quits immediately after startup

The information in this article applies to:
Office 2000
SR-1


SUMMARY

This article describes how to fix the problem where Office 2000 quits immediately after startup after SR-1 has been installed


CAUSE

Office was installed by using a CD key that begins with GC6J3


SOLUTION

Locate your valid product CD Key, which is located on the back of the original CD case.

If the product CD Key begins with GC6J3, the Product Key is not valid in Microsoft Office 2000 SR-1/SR-1a. Get a working key

On the Start menu, click Run.

In the Open box, type regedit, and then click OK.

In Registry Editor, find the following subkey (folder):

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall

Click the plus sign (+) next to this folder. If you see only one subkey in this folder that has a 32-character {GUID} (globally unique identifier), select that subkey and go to step 5.

Find the key with the name: {GUID}: {00000409-78E1-11D2-B60F-006097C998E7}

DisplayName: Microsoft Office 2000 Premium

Select the ProductID string value in the right pane.

On the Edit menu, click Rename.

Type OldProductID and then press ENTER.

On the Registry menu, click Exit.

Start any Office program.

When the Microsoft Office 2000 User Information dialog box appears, type your valid product CD Key

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